Store Policy
Processing Time
DAIA Naturals products are all 100% handmade, packaged, and shipped by the owner. Some items may or may not be made in batches, others are made to order to preserve its freshness. Processing time at the latest takes 7-14 business days before shipping. This does not include weekends or federal holidays.
Payments
All payments must be made directly to the website. Payments from all major credit cards are accepted. All payments will be processed through PayPal for insurance purposes. Taxes and Shipping will be applied to all orders.
Shipping
DAIA Naturals ships via USPS Priority. All orders will be shipped in a flat rate padded envelope or first class mail box for product protection. All orders over 14 ounces will automatically be upgraded/charged to a medium priory flat rate box. All claims involving lost, damaged, or stolen packages must be resolved with USPS directly. All packages will have a tracking number. Once you receive your tracking number, please wait 24-48 hours for your tracking status to update. The owner is a full time Nurse Manager, Mother, and Wife, therefore packages will be shipped throughout the week. If you have received a tracking number but there is no movement, you may contact us after 48 hours of receiving your tracking number at support@daianaturals.com for further investigation.
International Shipping
International packages may be subject to go through customs. If you are interested in international shipping rates, please contact us at support@daianaturals.com for shipping prices.
Returns & Refunds
All products are 100% handmade, therefore returns or refunds are not accepted. If there are any discrepancies with your order, please email support@daianaturals.com with proof of discrepancy. If your order is returned to by USPS, refunds minus the shipping cost will be will be offered or reshipment of order with additional shipping costs.
Wrong Address
If the incorrect address was entered when checking out, please contact support@daianaturals.com to fix your information within 48 hours to prevent shipping discrepancies.
Business Hours
DAIA Naturals is open Monday - Saturday 8AM - 7PM EST. We are close on Sundays and All Federal Holidays. Please allow 48-72 business to all email inquiries.